Category: Articles

Contact Centre Agents’ Perception on Technology Adoption in Promoting Quality Customer Service

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Small and Medium Enterprises’ Success: Examining Social Media Effectiveness in Pietermaritzburg, South Africa

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Exploring the Risks Associated with Organisational Digitalisation in the Fourth Industrial Revolution: A Systematic Review

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Motivation Levels of Administrative Employees at a Selected Government Department

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Editorial: Business and Information Management Realities in a World of Global Disruption and 4IR

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Students’ Transition into Higher Education: Incorporating High-Impact Practices to Foster Smooth Transition and Academic Success

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Advancing Gender Equity in Higher Education Research

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