{"id":5221,"date":"2025-06-19T23:53:28","date_gmt":"2025-06-19T23:53:28","guid":{"rendered":"https:\/\/ijssass.com\/journal\/job-demands-and-burnout-the-moderating-effect-of-psychological-capital-amongst-call-centre-employees-in-windhoek-namibia\/"},"modified":"2025-06-21T06:17:41","modified_gmt":"2025-06-21T06:17:41","slug":"job-demands-and-burnout-the-moderating-effect-of-psychological-capital-amongst-call-centre-employees-in-windhoek-namibia","status":"publish","type":"post","link":"https:\/\/ijssass.com\/journal\/job-demands-and-burnout-the-moderating-effect-of-psychological-capital-amongst-call-centre-employees-in-windhoek-namibia\/","title":{"rendered":"Job Demands and Burnout \u2013 The Moderating Effect of Psychological Capital amongst Call Centre Employees in Windhoek, Namibia"},"content":{"rendered":"<p>This article was originally published as: <strong>Job Demands and Burnout \u2013 The Moderating Effect of Psychological Capital amongst Call Centre Employees in Windhoek, Namibia<\/strong><\/p>\n<p>Original Article Link: <a href='https:\/\/journals.dut.ac.za\/index.php\/ajims\/article\/view\/836' target='_blank' rel='noopener'>Read Original Article<\/a><\/p>\n<p>Download PDF: <a href='https:\/\/journals.dut.ac.za\/index.php\/ajims\/article\/view\/836\/672' target='_blank' rel='noopener'>Click Here to Download PDF<\/a><\/p>\n<h2>Abstract<\/h2>\n<p>The call centre industry has been growing each year. Growth in the industry puts pressure on call centre employees as the job becomes highly demanding and their tasks increase. Introducing the positive aspects of psychological capital allows for someone to better deal with the daily challenges of a highly demanding job. The relationship between job demands and psychological capital is lacking in literature as it has not been extensively studied. The paper explores the moderating effect of psychological capital on the relationship between burnout and job demand amongst a selection of call centre employees in Windhoek, Namibia. Questionnaires were distributed to call centre employees and n=156 employees participated in the study. Results showed that job demand was significantly negatively correlated to burnout (r= -1.79; p= 0.028); \u00a0Psychological Capital (PsyCap) was significantly positively related to job demands (r= 0.425; p= 0.000); psychological capital and burnout (r= 0.013; p= 0.873) did not yield a significant difference; the linear regression model yielded a significant level of F statistics (F= 2.888; df= 2; P=.046; R2=0.39.). The researchers recommend that organisations and human resource managers invest in these intangible resources in order to enhance employee coping mechanisms to counter burnout in highly demanding occupations.<\/p>\n<h2>Authors<\/h2>\n<ul>\n<li>Reena  Fernando (University of Namibia)<\/li>\n<li>Ester  Amukwaya (University of Namibia)<\/li>\n<li>Clifford Kendrick  Hlatywayo (University of Namibia)<\/li>\n<li>Wesley  Pieters (University of Namibia)<\/li>\n<\/ul>\n<h2>Keywords<\/h2>\n<p>Psychological capital, job demands, burnout, call centre employees, Windhoek<\/p>\n<h2>References<\/h2>\n<p>References not available for this article.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article was originally published as: Job Demands and Burnout \u2013 The Moderating Effect of Psychological Capital amongst Call Centre&#8230;<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[124],"tags":[2153,2138,2139,2137,2136,2140],"class_list":["post-5221","post","type-post","status-publish","format-standard","hentry","category-articles","tag-ajims","tag-burnout","tag-call-centre-employees","tag-job-demands","tag-psychological-capital","tag-windhoek","wpcat-124-id"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - 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