{"id":4478,"date":"2025-06-18T18:57:08","date_gmt":"2025-06-18T18:57:08","guid":{"rendered":"https:\/\/ijssass.com\/journal\/accueil-des-usagers-a-la-premiere-ligne-des-soins-en-milieu-urbain-appreciation-et-suggestions-des-usagers-au-centre-de-sante-dapprentissage-et-de-recherche-tshamilemba-csart-a-lubumbashi\/"},"modified":"2025-06-18T19:58:51","modified_gmt":"2025-06-18T19:58:51","slug":"accueil-des-usagers-a-la-premiere-ligne-des-soins-en-milieu-urbain-appreciation-et-suggestions-des-usagers-au-centre-de-sante-dapprentissage-et-de-recherche-tshamilemba-csart-a-lubumbashi","status":"publish","type":"post","link":"https:\/\/ijssass.com\/journal\/accueil-des-usagers-a-la-premiere-ligne-des-soins-en-milieu-urbain-appreciation-et-suggestions-des-usagers-au-centre-de-sante-dapprentissage-et-de-recherche-tshamilemba-csart-a-lubumbashi\/","title":{"rendered":"ACCUEIL DES USAGERS \u00c0 LA PREMI\u00c8RE LIGNE DES SOINS EN MILIEU URBAIN : APPR\u00c9CIATION ET SUGGESTIONS DES USAGERS AU CENTRE DE SANT\u00c9 D\u2019APPRENTISSAGE ET DE RECHERCHE TSHAMILEMBA (CSART) \u00c0 LUBUMBASHI, RD CONGO"},"content":{"rendered":"

This article was originally published as: ACCUEIL DES USAGERS \u00c0 LA PREMI\u00c8RE LIGNE DES SOINS EN MILIEU URBAIN : APPR\u00c9CIATION ET SUGGESTIONS DES USAGERS AU CENTRE DE SANT\u00c9 D\u2019APPRENTISSAGE ET DE RECHERCHE TSHAMILEMBA (CSART) \u00c0 LUBUMBASHI, RD CONGO<\/strong><\/p>\n

Original Article Link: Read Original Article<\/a><\/p>\n

Download PDF: Click Here to Download PDF<\/a><\/p>\n

Abstract<\/h2>\n

Objectif: Cette dresse un \u00e9tat des lieux sur l\u2019accueil que per\u00e7oivent les usagers, au Centre de Sant\u00e9 d\u2019Apprentissage et de Recherche Tshamilemba (CSART), \u00e0 Lubumbashi, RD Congo.<\/p>\n

M\u00e9thod: Nous avons men\u00e9 une \u00e9tude de cas descriptive sur l\u2019accueil, conduite de novembre \u00e0 d\u00e9cembre 2019 au CSART, dans le district sanitaire Tshamilemba, ville de Lubumbashi, RD Congo. Nous avons conceptualis\u00e9 l\u2019accueil selon le mod\u00e8le adapt\u00e9 de Bismuth (2000), en articulant les aspects humains et ceux organisationnels. Les donn\u00e9es recueillies via une fiche de collecte \u00e0 questions semi-ouvertes, aupr\u00e8s de 82 usagers \u00e0 leur sortie des installations du CSART.\u00a0 L\u2019analyse a \u00e9t\u00e9 statistique en calculant des proportions exprim\u00e9e en pourcentage des participants, selon la r\u00e9partition de leurs r\u00e9ponses \u00e0 chacune des variables retenues du mod\u00e8le conceptuel utilis\u00e9.\u00a0<\/p>\n

R\u00e9sultats: Les aspects humains ont \u00e9t\u00e9 bien appr\u00e9ci\u00e9s par la majorit\u00e9 des usagers. Pour la plupart des usagers, l\u2019accueil \u00e9tait bon et chaleureux (88%), avec une ambiance de travail bonne (80%), une attitude correcte et polie du personnel envers eux (78%), une \u00e9coute attentive et de l\u2019empathie (77%), mais une gestion des cas jug\u00e9e moins exp\u00e9ditive (45%). Les aspects organisationnels ont \u00e9t\u00e9, quant \u00e0 eux, moins appr\u00e9ci\u00e9s par la majorit\u00e9 des usagers. Le d\u00e9lai d\u2019attente jug\u00e9 comme \u00e9tant long (59%), un cadre de travail peu hygi\u00e9nique (44%), des prix des soins abordables (23,2%), des tarifs \u00e0 garder intacts (43,9%) car faisant la diff\u00e9rence du CSART avec les formations sanitaires environnantes (2,44%). Certians usager ont propos\u00e9 d\u2019am\u00e9liorer les aspects humains (15,8%), organisationnels (14,6%), ou globaux (41,5%). Pour d\u2019autres, il n\u2019y avait rien \u00e0 changer, et que le CSART pouvait continuer dans son m\u00eame \u00e9lan (28%).<\/p>\n

Conclusion: L\u2019accueil des usagers est plus appr\u00e9ci\u00e9 pour les aspects humains que les aspects organisationnels. La direction du CSART devra fournir des efforts, avec toutes ses parties prenantes \u00e0 l\u2019instar de ses partenaires du projet FA4, \u00e0 am\u00e9liorer les composantes de l\u2019accueil en commen\u00e7ant par les aspects organisationnels et en am\u00e9liorant davantage les aspects humains.<\/p>\n

Authors<\/h2>\n
    \n
  • Chuy Kalombola Didier (Centre de Sant\u00e9 d\u2019Apprentissage et de Recherche Tshamilemba, Lubumbashi, RD Congo; (RDC); Centre des Connaissances en Sant\u00e9 au Congo, CCSC-Asbl, RD Congo; Chercheur \u00e0 l\u2019Ecole doctorale, l\u2019Ecole de Sant\u00e9 Publique, Universit\u00e9 de Lubumbashi, RDC; Institut Sup\u00e9rieur des techniques M\u00e9dicales de Lubumbashi (ISTM), RDC; Institut Sup\u00e9rieur des Techniques M\u00e9dicales (ISTM) Saint Joseph, Likasi, RDC)<\/li>\n
  • Kiza Muzurikwabo Anastasie (Institut Sup\u00e9rieur des Techniques M\u00e9dicales (ISTM) Saint Joseph, Likasi, RDC)<\/li>\n
  • Mukini Luya Ez\u00e9chiel (Institut Sup\u00e9rieur des Techniques M\u00e9dicales (ISTM) Saint Joseph, Likasi, RDC)<\/li>\n
  • Esuke Lumpungu Laeticia (Centre de Sant\u00e9 d\u2019Apprentissage et de Recherche Tshamilemba, Lubumbashi, RD Congo (RDC))<\/li>\n
  • Katumbayi Katanda Tr\u00e9sor (Centre de Sant\u00e9 d\u2019Apprentissage et de Recherche Tshamilemba, Lubumbashi, RD Congo (RDC))<\/li>\n
  • Mashini Atosha Antho (Institut Sup\u00e9rieur des techniques M\u00e9dicales de Lubumbashi (ISTM), RDC)<\/li>\n
  • Nsambi Muleya Vincent (Institut Sup\u00e9rieur des techniques M\u00e9dicales de Lubumbashi (ISTM), RDC)<\/li>\n
  • Abdon Mukalayi Wa Mukalayi (Ecole de Sant\u00e9 Publique, Universit\u00e9 de Lubumbashi, RDC; Facult\u00e9 de M\u00e9decine, Universit\u00e9 de Lubumbashi, RDC)<\/li>\n<\/ul>\n

    Keywords<\/h2>\n

    Accueil, centre de sant\u00e9, premi\u00e8re ligne des soins, usagers, Lubumbashi<\/p>\n

    References<\/h2>\n
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